Terms of Use & Privacy Policy

In.Visible Reach Terms of Use

Effective Date:  August 1, 2018
Last Updated: September 16, 2019

Welcome to the In.Visible Reach Website/App. In continuing to browse and use this website and/or any of its services and/or products, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which, together with our Privacy Policy (below) and the copyright notice, govern the In.Visible Reach’ and their owner’s and partners’ relationship with you in relation to this Website. If you disagree with any part of the following Terms and Conditions, please discontinue the use of this Website and the use of the services / products it offers.

The term ‘In.Visible Reach’ or ‘I’ or ‘my’ or ‘our’ refers to the owner of the Website whose name and location is: Johanne (Daya) Underwood; London, Ontario, Canada. The term ‘you’ refers to the user or viewer of this website.


Non-Medical / Health Care Disclaimer

In.Visible Reach and its founder, Johanne (Daya) Underwood, are providers of personal development through Life Coaching and other modalities. Daya is not a licensed health care provider and does not engage in the practice of medicine or in patient diagnosis. While she has earned certifications in Life Coaching and Mindfulness from Achology, Daya is not a counselor, therapist, or psychologist. If you are unsure what Life Coaching is, please research the term and its ramifications. As always, the advice of a competent professional should be sought.

All information listed on the In.Visible Reach website , app, eBooks, online courses or through Life Coaching sessions is given in good faith and without prejudice. It is not intended to replace the advice or instructions prescribed by a medical professional and must be deemed appropriate by yourself, the client.

Every effort has been made to accurately represent our products and services and their potential. However, proposed improvements and/or results using the In.Visible Reach (and/or partners and/or affiliates) information, website, app, sessions, techniques, exercises, and/or materials, are in no way guaranteed. Examples used in the aforementioned materials are not to be interpreted as a guarantee of any kind. Results are entirely dependent on the individual, and factors such as the time dedicated to the ideas and techniques offered, practice, and various other skills.

As such, we do not warrant the performance, efficiency and/or applicability of any information offered on the In.Visible Reach materials or those of their partners, affiliates and/or third parties. Any links are provided for information purposes only; their content, accuracy, and claims are in no way warranted.

In.Visible Reach and its founder, Daya (Johanne) Underwood, shall not be held responsible or liable to any party for any direct, indirect, punitive, incidental, special, or other consequential damages arising directly or indirectly from the use of their materials, products and/or services which are provided “as is” and without guaranties or warranties of any kind.

If in doubt, please ask for clarification.


Terms and Conditions

The use of this Website is subject to the following terms of use:

  • The content of this Website is for your general information and use only.
  • The content of this Website is subject to change without notice.
  • We reserve the right to refuse services to anyone whom we deem abusive, unstable, and/or who has violated these Terms and Conditions.
  • Your use of any information or materials found on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services, information, or products available through this Website meet your specific requirements.
  • Neither I, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, efficiency, or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • This Website contains material which is owned and/or copyrighted by me. This material includes, but is not limited to, the written content, wording and/or concept of certain services and/or techniques. Reproduction is prohibited other than in accordance with the copyright notice, which is part of these Terms and Conditions.
  • From time to time, this Website may also include links to other websites. These links are provided for your convenience only and do not signify that we own or endorse these website(s). We therefore hold no responsibility toward the content of any linked website(s).
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence, in accordance with local, state/federal, national and international laws.
  • Your use of this Website and any dispute arising out of such use of the Website is subject to all local, state/federal, national and/or international laws.
  • Cancellations: Cancellations are accepted up to six hours prior to the scheduled appointment.
  • Refunds:  Refunds will be issued within 48 hours of a cancellation (or as per the applicable financial service’s [i.e. Square or Paypal] own terms and conditions), in the same amount as the original charged price, unless the appointment / service is rescheduled within 12 hours.
  • Gift Certificates: These Terms and Conditions extend to the Gift Certificates sold on this Website. The Gift Certificate donors, recipients and/or users must comply with these Terms and Conditions as well.

In.Visible Reach Privacy Policy

This privacy notice discloses the privacy practices for In.Visible Reach and our website; http://www.invisiblereach.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any;
  • Change/correct any data we have about you;
  • Have us delete any data we have about you;
  • Express any concern you have about our use of your data.

In order to use any of the services offered on this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.


We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.


We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

Whenever material changes are made to the privacy notice, In.Visible Reach will inform their registered users via the email they have provided. The “Last Updated” line at the top of the Terms and Conditions page will also reflect the last date any changes were made.

Other Provisions as Required by Law
Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +1-519-241-9307 or +973-3330-7628 or via email at invisiblereach@gmail.com.

In.Visible Reach GDPR Compliance Statement

We respect and comply with the EU General Data Protection Regulations (GDPR).

Some of the key ways we comply with these regulations are:


We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.

Breach Notification

In the event of a breach we will notify affected users within 72 hours of us first having become aware of the breach.

Right to Access

Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.

Right to be Forgotten

Once we have compared your (the subjects’) rights to “the public interest in the availability of the data”, we may delete your personal data where you have requested this.

Data Portability

We allow you to receive the personal data concerning you, which we will provide in a ‘commonly used and machine readable format’ and you have the right to transmit that data to another ‘controller’.

Privacy by Design

We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.

Google Analytics – we use Google Analytics to measure how our site is used by visitors and to generate reports for our own use. Google Analytics does not collect any personally identifiable information about you.

Disclosure, Processing and Retention

We do not sell, rent or disclose your personal information to anyone else.

Security Safeguards

We will use reasonable efforts to protect customers, starting with the usage of an https site. Wikipedia defines “https” as “HTTP Secure is an extension of the Hypertext Transfer Protocol for secure communication over a computer network, and is widely used on the Internet. In HTTPS, the communication protocol is encrypted using Transport Layer Security, or formerly, its predecessor, Secure Sockets Layer. The protocol is therefore also often referred to as HTTP over TLS, or HTTP over SSL.” In.Visible Reach is not responsible for security issues originating from third party sites and/or services.

Opt-in Process

We use double opt-in process to add interested website visitors to our email list. We follow this double opt-in process to confirm and then reconfirm by sending you a confirmation email to ensure that you are interested in receiving our newsletters and promotional emails. This is in alignment with the CAN-SPAM Act. All our newsletter and promotional email provides you with the option to unsubscribe and change your subscription options. We should not be held liable for any damage or law suits arising in connection with the subscription service offered on this website. Please read our terms and conditions before you sign up for our services.